Everything Bullfrog Answered
We hope your Bullfrog experience is always nothing short of amazing; but if you’re struggling to find the information you need, we’ve put together a handy FAQ guide below.
Every reusable water bottle comes with a card detailing how to look after your bottle, but if you’re still unsure, simply wash the inside with warm soapy water, rinse with cold water and leave to dry. Please do not soak, and do not put in a dishwasher.
Our reusable travel coffee cups are dishwasher safe. You can either place them in the dishwasher’s top shelf on the lowest setting, or you can wash them and leave to soak in warm soapy water.
Before using your water bottle, please check your that your o-ring is fitted correctly to the cap and is not in any way damaged. If you notice any damage, please contact Bullfrog before use. If for any reason you remove your o-ring, please ensure that the chamfered side of the o-ring points downwards towards the bottom of the cap when re-fitting, and that it locates into the groove.
We recommend water, as some liquids can leave an odour, but if you want to use your bottles as a hot drinks bottle, then go for it! Coffee, teas anything like this is cool (or hot!), as our reusable bottles will keep your hot drink warm for 12hrs.
However, please try to avoid dairy or carbonated drinks, as these will can an odour or cause gas to build up in the bottle, which may lead to the lid popping off.
This is normal! It is a very snug fit, but they will go on – our carry clips are deliberately snug so that the silicone part of the clip does not move around, which could cause damage over time.
Of course! This is really important to us. Just pop the cardboard packaging into your recycling bin, or your composter.
It sure does! Every Bullfrog bottle comes with a carry clip included in the price, because we believe in offering the whole package. This makes taking your reusable water bottle with you wherever you go even easier, helping you to dodge single-use plastic every day. Clip colors can vary between red, black, silver or green.
Yes, we’re super proud to be 100% independent. Bullfrog is a family run business based in Bath, UK. You can find out lovely retail store at 10 Kingsmead Square, Bath – pop by to say hello!
As a family business, our children were involved in developing the designs of our reusable bottles, so we wanted to name four bottles after them; enter the Alfie, Jessie, Del and Bow bottles. As the business has grown, we’ve built a whole range of named bottles, each inspired by people we love.
If you do have a problem, or just a question, we can always be reached at email@example.com. We love to talk, and will always respond to any query.
To keep your yoga mat fresh, simply spray with a little water. Either dab dry if its our eco-cork mat, or wipe if its our sustainable rubber mat, and allow to dry.
Please note: do not use any cleaning products or chemicals on our yoga mats.
Once your order has been processed, you will receive a confirmation email to let you know that it has been processed and is on it’s way to you (woohoo!).
If you’re within the UK, you should receive your order within 2-4 working days. For more information, please seeing our shipping and delivery page.
Unfortunately, Bullfrog does not deliver to forwarding addresses or PO boxes.
If for some reason you are not 100% satisfied with your product, that’s cool – we can issue a full refund within 30 days of purchase. Please return it in unused condition, and proof of purchase will be required. We do not offer free returns. Please see our returns policy for further information.
Yes, we use Royal Mail Signed For delivery on all of our UK orders, and Signed For Tracked delivery on all orders outside of the UK.
We currently use Royal Mail for all of our postage, and every item will require a signature on delivery.
Once you have received the confirmation email stating your order has been processed, orders usually take between 2-11 working days to arrive.
Yes, we do! We ship to over 33 different countries.
Please see our shipping page for further information, and if you require any further assistance please email firstname.lastname@example.org.
If you’re still stuck or have a specific question, please send us an enquiry via our contact page, and we’ll reply with a personal message as soon as possible.