Returns

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What is Bullfrogs returns policy?

If you are one of our amazing customers who have purchased or received a product directly from our website www.bullfrogbottles.com and would like to return it, that’s no problem. A refund can be issued within 30 days of purchase.

Returned items must be in perfect and unused condition and proof of purchase is required. Shipping is not included in our returns policy and we sadly can’t accept refunds for personalized products.

How do I request a refund?

To request a refund, simply contact us with your order number and reason for return. We will provide instructions on how to send back your unused Bullfrog product in its original packaging.

Shipping is not included in our returns policy. We strongly suggest returning your Bullfrog product via Royal Mail ‘signed for’ or ‘tracked’ service or use a courier that provides a tracking service. We cannot be held responsible for any return items that are lost in the post.

How long do returns take?

Please allow 7-10 working days from the day that your items are received by Bullfrog for us to process your return.

How do I contact Bullfrog?

If you need to speak with a member of our team, please send us an enquiry via our contact page or email us at sales@bullfrogbottles.com.