All you need to know about postage
Which carrier do you use?
All our shipments are currently processed through Royal Mail. We use their ‘signed for’ service for UK orders and their ‘tracked and signed for’ service for all orders outside of the U.K. For those lucky enough to live in Bath, UK (Bullfrog’s hometown), we offer a personal courier service.
How much does shipping cost?
Our shipping costs vary depending on your location. The table below lists our current shipping costs:
Which countries do you ship to?
Bullfrog ships to all UK regions, Australia, Austria, Bahrain, Belgium, Croatia, Czech Republic, Denmark, Finland, France, Germany, Greece, Hong Kong, Hungary, Ireland, Israel, Italy, Luxembourg, Malaysia, Netherlands, Norway, Philippines, Poland, Portugal, Qatar, Saudi Arabia, Singapore, Slovenia, Spain, Sweden, Switzerland (could incur possible custom fees), United Arab Emirates, United States.
Bullfrog does not support the use of forwarding addresses. Nor do we deliver to PO Box addresses.
What should I do if my order has not arrived?
If for any reason your order has not arrived please wait for the following days to pass before contacting us:
- 2-4 working days for UK orders
- 2-11 working days for European and Worldwide orders
If your parcel has still not arrived, then please check for a missed delivery slip from the postman, and check with any neighbours or safe places where the delivery may have been left. Once you have done the above and have still not located your order please send us a email at firstname.lastname@example.org and allow us 2 working days to investigate and respond.