How your purchase is covered
Bullfrog’s water bottles have been carefully designed to make sure that they are by your side for a lifetime. Sometimes though, life can throw up a few surprises, and if something does go wrong, our warranty covers you against manufacturing defects for two years from the date of your purchase.
Our Replacement Promise
We will always aim to replace your bottle with one of the same size and colour, however if it is not available we will do our best to match it to your original bottle.
What’s not covered
- General wear and tear (scratches, dents or dropped bottles)
- Damage by incorrect use (use of the dishwasher/freezer/soaking)
- Disassembly, alterations or modification.
How do you know if your products are covered under warranty?
A proof of purchase is required to verify the date of purchase and ensuring the authenticity of your product. If you no longer have this available, unfortunately we will not oer a replacement as we will be unable to validate the warranty.
Claiming under the warranty
If you think an item from your order is faulty, please contact us at firstname.lastname@example.org. Please describe the fault and provide a photo or video of your item. You will be entitled to a refund for up to 30 days after your purchase. After this period, we will only be able to oer replacements under our warranty.
What if my product arrives damaged?
If your Bullfrog bottle arrives damaged, please do not use it as this will void your warranty. Please contact us at email@example.com with images of the item and we will be more than happy replace it for you straight away.
Our gifting policy
We will only discuss warranty claims with the person who placed the order, if you received your Bullfrog bottle as a gift, please ask the purchaser to contact us and we will resolve it directly with them.
Due to GDPR we are unable to discuss corporate orders with anyone other than the person/company that purchased the original order. If your Bullfrog bottle product has a custom logo and a manufacturing defect, please contact the person you purchased it from/person in charge of ordering. Unfortunately, co-branded products are not covered by our warranty and replacement products will be dealt with on a case-by-case basis.